Legal

Terms of Service Agreement

Please review the full terms that govern use of the Bell Luxuries website, products, and services.

TERMS AND CONDITIONS

Effective Date: 05/05/2026 Last Updated: 05/05/2026

Bell Luxuries (Pty) Ltd

IMPORTANT NOTICE -- PLEASE READ CAREFULLY

These Terms and Conditions ("Terms") govern your use of our website, sales funnels, social media shops, online boutiques, and any purchase of products or services from Bell Luxuries (Pty) Ltd. By placing an order, completing a checkout, or engaging with our platforms, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not place an order or use our services.

These Terms have been prepared in accordance with South African law, including the:

  • Consumer Protection Act 68 of 2008 (CPA)
  • Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • Protection of Personal Information Act 4 of 2013 (POPIA)
  • South African Law of Contract (Common Law)

1. ABOUT US Bell Luxuries

Bell Luxuries (Pty)Ltd Business Name 2026/346709/07 Legal Status Registration Number N/A 14 Kilburn Street, Horizon, Roodepooort, Gauteng, 1724 VAT Number Same as Above Physical Address orders@bell-luxuries.co.za Postal Address info@bell-luxuries.co.za Email Address 0764142059 / 083 677 7299 https://www.bell-luxuries.co.za Phone Number Website / Online Shop

We manufacture and sell premium handcrafted shortbread biscuits, bespoke fudge, and curated gift hampers. We operate through multiple channels including our own website/sales funnels, Facebook, Instagram, and third-party online boutiques and retail partners.

2. DEFINITIONS

In these Terms, the following words carry the specific meanings set out below:

Term Meaning

"Customer" / "you" / "your" Any person or entity placing an order or engaging with our business "Order" A confirmed request by a Customer to purchase one or more products or services "Products" Shortbread biscuits, fudge, and/or gift hampers sold by the Business "Hamper" A curated or custom-assembled collection of products presented as a gift "DIY Kit" A pre-assembled kit containing materials and instructions for assembling a gift hamper "Platform" Any website, app, social media page, funnel, or online boutique through which our products are sold "Writing" / "Written" Includes electronic communication (email, WhatsApp, or message on an approved platform) "Business Day" Any weekday (Monday to Friday) excluding South African public holidays

3. ACCEPTANCE OF THESE TERMS

3.1 Agreement to Terms

By placing an order with us, whether online, via social media, by phone, WhatsApp, in person, or through any third-party platform -- you confirm that:

  • You are 18 years of age or older, or have parental/guardian consent
  • You have read, understood, and agree to be bound by these Terms
  • You have read our Privacy Policy, which forms part of these Terms
  • The information you provide to us is accurate, complete, and up to date

3.2 Updates to These Terms

We reserve the right to update or amend these Terms at any time. The updated Terms will be published with a new effective date. Your continued engagement with our business after such updates constitutes acceptance of the revised Terms.

4. OUR PRODUCTS

4.1 Product Descriptions

We take care to describe and present our products accurately. Our core product range includes:

  • Plain Premium Shortbread Biscuits -- handcrafted to premium quality standards
  • Chocolate-Dipped Shortbread Biscuits -- premium chocolate-coated variants
  • Bespoke Topped Shortbread Biscuits -- chocolate-dipped biscuits with unique artisanal toppings
  • Premium Handcrafted Fudge -- available in a variety of flavours
  • Curated Gift Hampers -- bespoke, occasion-based, and product-line hampers
  • DIY Hamper Kits -- self-assembly kits with materials and instructions (where available)

4.2 Handcrafted Nature of Products

Our products are made by hand in small batches. As a result:

  • Minor natural variations in appearance, colour, size, or texture may occur between batches. This is a characteristic of artisanal production and does not constitute a defect
  • Product images on our platforms are representative of the general style and quality of items and may not reflect exact colour or topping placement on every individual product

4.3 Allergen Information

Our products are made in a kitchen that handles the following common allergens:

  • Gluten / Wheat
  • Dairy / Milk
  • Eggs
  • Nuts (depending on product variant)

It is your responsibility to check allergen information before ordering. We will always endeavour to provide accurate allergen information on product labels and on request. If you have a severe food allergy or intolerance, please contact us before placing an order so we can advise appropriately.

We cannot guarantee a completely allergen-free environment. Customers with life-threatening allergies must exercise caution and consult a medical professional before consuming our products.

4.4 Best Before & Storage

All products will display a best-before date on their packaging. It is your responsibility to:

  • Store products as directed on the packaging
  • Consume products before the best-before date
  • Ensure proper handling and storage once the product is received

We are not liable for deterioration of product quality caused by improper storage after delivery.

5. ORDERING

5.1 How to Place an Order

You may place an order through any of the following channels:

  • Our website or sales funnel (https://www.bell-luxuries.co.za)
  • Our Facebook or Instagram shop or direct message
  • WhatsApp or email (contact details above)
  • Any authorised online boutique or third-party platform listing our products
  • In person at exhibitions, markets, or promotional events

5.2 Order Confirmation

An order is not confirmed until you receive a written order confirmation from us (via email, WhatsApp, or the relevant platform). This confirmation constitutes the conclusion of a binding contract of sale between you and Bell Luxuries. We reserve the right to decline any order at our discretion, for example if:

  • A product is no longer available
  • Payment is not received or is declined
  • We suspect fraud or misuse

If we are unable to fulfil your order, we will notify you promptly and offer a full refund.

5.3 Custom & Corporate Orders

For custom hampers, corporate orders, or bulk orders, additional terms may apply, including:

  • A minimum order quantity, which will be communicated to you at time of quotation
  • A deposit requirement (typically 50% of the total order value, or as agreed in writing)
  • An agreed lead time for production and assembly
  • A non-refundable design or customisation fee (where applicable)

All custom and corporate order terms will be confirmed in writing before production begins.

5.4 Order Changes & Cancellations by the Customer

  • Standard orders: You may request to change or cancel an order within 24 hours of placing it, provided production has not yet commenced. After this window, cancellations may not be possible or may attract a charge
  • Custom/corporate orders: Once production has commenced, cancellations are not accepted and the deposit is non-refundable. Changes to specifications may be accommodated at our discretion and may incur additional costs
  • All cancellation or change requests must be made in writing (email or WhatsApp)

6. PRICING

6.1 Prices

All prices are quoted in South African Rand (ZAR).

VAT N/A

Delivery Fees Delivery charges are in addition to product prices and will be disclosed at checkout or on request before your Currency order is confirmed

South African Rand (ZAR)

6.2 Price Changes

We reserve the right to change our prices at any time. The price applicable to your order is the price displayed or quoted at the time your order is confirmed. Price changes do not affect already-confirmed orders.

6.3 Pricing Errors

In the event that a product is listed at an incorrect price due to a typographical error or system error, we reserve the right to:

  • Cancel the affected order and issue a full refund; or
  • Contact you to advise of the correct price and offer you the option to proceed or cancel

We are not obligated to fulfil an order at an incorrectly displayed price.

7. PAYMENT

7.1 Accepted Payment Methods

We accept the following payment methods:

  • [ ] Electronic Funds Transfer (EFT) -- Direct deposit to our business bank account
  • [ ] Credit / Debit Card -- via secure payment gateway (Paystack / Flutterwave)
  • [ ] Instant EFT -- via (Paystack / Flutterwave)
  • [ ] Cash -- at exhibitions, markets, and in-person events only

7.2 Payment Security

We do not store, process, or have access to your credit or debit card details. All card transactions are processed securely by our third-party payment gateway provider, which operates under its own security and compliance standards (including PCI DSS compliance). We accept no liability for the security of your card information once it enters the payment gateway.

7.3 Payment Timing

  • Standard orders: Payment is required in full before the order is dispatched or collected
  • EFT orders: Products will only be dispatched once payment has been confirmed and reflected in our

account. Please send your proof of payment to orders@bell-luxuries.co.za / WhatApp 076 414 2059

  • Corporate/custom orders: A 50% deposit (or as otherwise agreed in writing) is required to

commence production, with the balance due before dispatch or delivery

7.4 Failed or Disputed Transactions

If a payment fails or is reversed after goods have been dispatched, we reserve the right to pursue recovery of the outstanding amount, including through legal channels. You will be liable for any bank charges or legal costs reasonably incurred in the recovery of outstanding amounts.

8. DELIVERY & SHIPPING

8.1 Delivery Areas

We currently deliver within Roodepoort / Gauteng / Nationally via courier.

Delivery to areas outside our standard delivery zones may be possible subject to additional courier charges and lead times. Please enquire before placing your order.

8.2 Delivery Timeframes

Standard delivery timeframes are as follows (measured in Business Days from order confirmation and receipt of full payment):

Order Type Estimated Production Time Estimated Delivery Time

In-stock standard products [e.g., Ready within 3-5 Business Days] [e.g., 3-5 Business Days after dispatch]

Made-to-order / seasonal [e.g., 3-5 Business Days production] [e.g., 3-5 Business Days after products dispatch]

Custom / corporate hampers [e.g., 5­10 Business Days production] [e.g., As agreed in writing]

Perishable / seasonal items [e.g., Dispatched as close to delivery date as possible] [e.g., As confirmed at order]

Delivery timeframes are estimates only and not guaranteed. Delays may occur due to courier issues, public holidays, or circumstances beyond our control. We will notify you of any material delay.

8.3 Delivery Charges

Delivery charges will be clearly communicated to you before your order is confirmed. Charges may vary depending on your location, order size, and courier service used.

Free delivery may apply in certain circumstances (e.g., for orders above a minimum value, within a specific area, or as part of a promotion). Any such offer will be clearly stated at the time of ordering.

8.4 Delivery Risk & Responsibility

Risk of loss or damage to the products passes to you upon handover to the courier or delivery agent. Once products have been dispatched, we are not liable for:

  • Delays caused by the courier company
  • Loss or damage occurring during transit (please contact the courier directly for claims)
  • Failed delivery attempts where the recipient is not available at the delivery address provided

It is your responsibility to ensure that someone is available to receive the delivery at the provided address. If delivery fails due to an incorrect address, failed delivery attempts, or unavailability of the recipient, re-delivery charges may apply.

8.5 Inspection on Receipt

Please inspect your order upon receipt. Any visible damage or incorrect items must be reported to us within 24 hours of receipt, with photographic evidence where possible. Failure to report within this window may limit your ability to claim a remedy.

8.6 Collection

Where collection is available, we will confirm the collection address and time window with you at the time of ordering. Please collect your order within the agreed timeframe, as we cannot be held responsible for quality deterioration in products not collected on time.

9. RETURNS, REFUNDS & EXCHANGES

We strive for exceptional quality in every product. However, in the event that something goes wrong, the following policy applies in accordance with the Consumer Protection Act 68 of 2008.

9.1 Food Products -- General Policy

Due to the perishable and food-safety-regulated nature of our products, we do not accept returns of food items unless the product is:

  • Defective -- the product does not meet our stated quality standards
  • Incorrectly supplied -- you received a different product from what you ordered
  • Damaged in transit -- the product arrived damaged in a way that affects its quality or safety

We do not accept returns or exchanges for:

  • Change of mind after the order has been dispatched
  • Products that have been consumed or partially consumed (unless the defect was identified in the

unconsumed portion)

  • Products that have been improperly stored after delivery
  • Products returned after their best-before date

9.2 Your Rights Under the Consumer Protection Act

In terms of Section 56 of the CPA, if a product is found to be defective, not of good quality, or not reasonably suitable for the purpose for which it is generally intended, you have the right within 6 months of delivery to:

  • Request a repair (where applicable)
  • Request a replacement of the product; or
  • Request a full refund

To exercise this right, please contact us within 24 hours of delivery for perishable items, or within a reasonable time of discovering a defect for non-perishable items.

9.3 How to Request a Return or Refund

  1. Contact us at orders@bell-luxuries.co.za, WhatsApp: 0764142059 within the applicable timeframe
  2. Provide your order number, a description of the issue, and photographs where possible
  3. We will assess your claim and respond within 2 Business Days
  4. If your claim is accepted, we will arrange for a replacement, credit, or refund as appropriate
  5. Where a physical return of a product is required, we will coordinate collection arrangements

9.4 Refund Processing

Approved refunds will be processed within 7 Business Days of approval. Refunds will be made via EFT to the bank account used for the original payment, or via another agreed method. We do not refund courier charges unless the return is due to our error.

9.5 Corporate & Custom Orders

For corporate and custom orders, once production has commenced, refunds are not available except in cases of defective product or failure on our part to deliver the agreed specifications. Deposit amounts are non- refundable once production has begun.

10. GIFT HAMPERS -- SPECIFIC TERMS

10.1 Hamper Contents

The contents of gift hampers are as described on our platforms or in our quotation to you. We reserve the right to substitute individual items within a hamper with items of equal or greater value in the event of stock unavailability, without prior notice, provided the overall quality and purpose of the hamper are maintained.

Where specific items are essential to your order (e.g., a specific flavour or product for a dietary reason), please state this clearly when ordering so we can confirm availability.

10.2 Presentation & Personalisation

Where personalised messages, tags, branding, or other customisation is requested, please ensure all requested text and details are provided accurately at the time of order. We are not liable for errors arising from incorrect information provided by you.

10.3 Perishability

Hampers containing perishable items must be stored correctly and consumed before the earliest best-before date of any included item. We are not responsible for deterioration in product quality where hampers are not stored appropriately or are not delivered timeously to the end recipient.

11. INTELLECTUAL PROPERTY

11.1 Our Intellectual Property

All content on our website, social media platforms, sales funnels, packaging, and marketing materials -- including but not limited to our business name, logo, photographs, product names, descriptions, designs, and recipes, are the intellectual property of Bell Luxuries (Pty) Ltd and is protected under South African law.

You may not, without our prior written consent:

  • Copy, reproduce, or republish our content for commercial purposes
  • Use our branding, logo, or product images in any way that suggests an association or endorsement
  • Replicate or reverse-engineer our recipes or product designs for commercial purposes

11.2 Your Content

Where you share photographs, reviews, or testimonials featuring our products on social media or other platforms and tag or mention us, you grant us a non-exclusive, royalty-free licence to share or repost that content for marketing purposes, with credit to you where appropriate. If you do not wish for your content to be shared, please let us know.

12. LIMITATION OF LIABILITY

12.1 General Limitation

To the maximum extent permitted by South African law, our total liability to you for any claim arising from a product or transaction shall not exceed the purchase price paid by you for the product(s) in question.

We are not liable for:

  • Indirect or consequential losses (e.g., loss of profit, loss of enjoyment)
  • Losses arising from circumstances beyond our reasonable control
  • Damage caused by misuse, improper storage, or failure to follow storage and consumption instructions

12.2 Food Allergies & Health

We provide allergen information to the best of our ability. However, we cannot guarantee a completely allergen-free production environment. It is your responsibility to ensure that our products are suitable for you or the intended recipient before purchase. We accept no liability for allergic reactions or adverse health events arising from consumption of our products where allergen information was made available and not acted upon.

12.3 Third-Party Platforms

Where you purchase our products through a third-party platform (e.g., an online boutique, Facebook Shop, or retailer), the terms and conditions of that platform may also apply. We are not responsible for the conduct, policies, or technology of third-party platforms.

12.4 Nothing in these Terms excludes or limits any rights you have under the

Consumer Protection Act 68 of 2008 that cannot be lawfully excluded or limited.

13. MARKETING COMMUNICATIONS

13.1 Consent-Based Marketing

We will only send you promotional communications (such as special offers, new product announcements, and seasonal campaigns) if you have:

  • Opted in at checkout or through a sign-up form; or
  • Purchased from us previously and have not opted out

All marketing emails will include a clear and functional Unsubscribe link. You may opt out at any time at no charge.

13.2 Transactional Communications

Order confirmations, delivery notifications, and responses to your enquiries are not marketing communications and will be sent regardless of your marketing preferences. These are necessary to fulfil your order and our obligations to you.

13.3 Your Rights

Your full rights regarding marketing and personal information are set out in our Privacy Policy, which forms part of these Terms.

14. SOCIAL MEDIA & PROMOTIONS

14.1 Social Media Competitions & Giveaways

From time to time, we may run competitions, giveaways, or promotional activities on social media. These will be governed by specific competition rules, which will be posted at the time of the promotion. In the absence of specific rules, the following general conditions apply:

  • Open to South African residents aged 18 or older
  • No cash alternatives will be offered for prizes
  • Winners will be contacted via the platform through which they entered
  • We are not responsible for prizes lost due to incorrect contact details
  • Competitions are not sponsored, endorsed, or administered by Meta (Facebook/Instagram) or any other

social media platform

14.2 Discount Codes & Vouchers

Discount codes and gift vouchers:

  • Are valid for the period stated on the code/voucher
  • May not be combined with other offers unless explicitly stated
  • Have no cash value and cannot be exchanged for cash
  • Are non-transferable unless stated otherwise
  • Are void if transferred, sold, or used in a manner inconsistent with our terms

15. EVENTS, EXHIBITIONS & IN-PERSON SALES

When you purchase from us at an exhibition, market, in-store promotion, or similar event:

  • All purchases are subject to these Terms
  • Refunds and exchanges at events are subject to the same policy as online orders (Section 9 above)
  • We may request your contact details for order management purposes, which will be handled in

accordance with our Privacy Policy

  • Cash sales are final, subject to your rights under the Consumer Protection Act

16. DISPUTE RESOLUTION

16.1 Informal Resolution

We believe in resolving disputes amicably. If you have a complaint or concern, please contact us first:

  • Email: info@bell-luxuries.co.za
  • Phone / WhatsApp: 076 414 2059
  • Response time: We will acknowledge your complaint within 2 Business Days and aim to resolve it

within 10 Business Days

16.2 Consumer Goods and Services Ombud (CGSO)

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Consumer Goods and Services Ombud (CGSO):

Website www.cgso.org.za Phone 0860 000 272 Email complaints@cgso.org.za

16.3 National Consumer Commission (NCC)

You also have the right to refer a complaint to the National Consumer Commission (NCC) in terms of the Consumer Protection Act:

Website www.thencc.gov.za Phone 012 428 7000 Email complaints@thencc.gov.za

16.4 Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved informally or through the above bodies will be submitted to the jurisdiction of the South Gauteng High Court or the Magistrate's Court having jurisdiction, depending on the value of the claim.

17. GENERAL PROVISIONS

17.1 Whole Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bell-Luxuries (Pty) Ltd in respect of the subject matter herein, and supersede all prior agreements, representations, or understandings.

17.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

17.3 No Waiver

Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision on any future occasion.

17.4 Force Majeure

We shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including but not limited to load shedding, natural disasters, civil unrest, supplier disruptions, courier failures, or government restrictions. We will notify you of such events and work to fulfil outstanding obligations as soon as practicably possible.

17.5 Language

These Terms are drafted in English. In the event of a dispute regarding interpretation, the English version shall prevail.

18. CONTACT & LEGAL SERVICE OF DOCUMENTS

All formal correspondence, complaints, and legal notices relating to these Terms must be directed to our Information Officer in writing:

Business Name Bell Luxuries Attention Astrid Adams Physical Address 14 Kilburn Street, Horizon, Roodpoort, Gauteng, South Africa Email Address orders@bell-luxuries.co.za Phone / WhatsApp 076 414 2059 / 083 677 7299

This address constitutes our chosen address for the service of legal documents (domicilium citandi et executandi) in terms of South African law.

These Terms and Conditions were prepared in accordance with the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA), and South African common law principles of contract.

END OF TERMS AND CONDITIONS

We recommend that you save or print a copy of these Terms for your records.