Legal

Shipping and Return Policy

Shipping timelines, returns, and refund terms for Bell Luxuries orders are provided in full below.

SHIPPING, RETURNS & REFUND POLICY

Effective Date: 05/05/2026 Last Updated: 05/05/2026

Bell Luxuries (Pty) Ltd

IMPORTANT NOTICE -- PLEASE READ CAREFULLY

These Terms and Conditions ("Terms") govern your use of our website, sales funnels, social media shops, online boutiques, and any purchase of products or services from Bell Luxuries (Pty) Ltd. By placing an order, completing a checkout, or engaging with our platforms, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not place an order or use our services.

These Terms have been prepared in accordance with South African law, including the:

  • Consumer Protection Act 68 of 2008 (CPA)
  • Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • Protection of Personal Information Act 4 of 2013 (POPIA)
  • South African Law of Contract (Common Law)

1. DELIVERY & SHIPPING

1.1 Delivery Areas

We currently deliver within Roodepoort / Gauteng / Nationally via courier.

Delivery to areas outside our standard delivery zones may be possible subject to additional courier charges and lead times. Please enquire before placing your order.

1.2 Delivery Timeframes

Standard delivery timeframes are as follows (measured in Business Days from order confirmation and receipt of full payment):

Order Type Estimated Production Time Estimated Delivery Time In-stock standard products [e.g., Ready within 3-5 Business Days] [e.g., 3-5 Business Days after Made-to-order / seasonal [e.g., 3-5 Business Days production] dispatch] products Custom / corporate hampers [e.g., 5­10 Business Days production] [e.g., 3-5 Business Days after Perishable / seasonal items [e.g., Dispatched as close to delivery date as possible] dispatch]

[e.g., As agreed in writing]

[e.g., As confirmed at order]

Delivery timeframes are estimates only and not guaranteed. Delays may occur due to courier issues, public holidays, or circumstances beyond our control. We will notify you of any material delay.

1.3 Delivery Charges

Delivery charges will be clearly communicated to you before your order is confirmed. Charges may vary depending on your location, order size, and courier service used.

Free delivery may apply in certain circumstances (e.g., for orders above a minimum value, within a specific area, or as part of a promotion). Any such offer will be clearly stated at the time of ordering.

1.4 Delivery Risk & Responsibility

Risk of loss or damage to the products passes to you upon handover to the courier or delivery agent. Once products have been dispatched, we are not liable for:

  • Delays caused by the courier company
  • Loss or damage occurring during transit (please contact the courier directly for claims)
  • Failed delivery attempts where the recipient is not available at the delivery address provided

It is your responsibility to ensure that someone is available to receive the delivery at the provided address. If delivery fails due to an incorrect address, failed delivery attempts, or unavailability of the recipient, re-delivery charges may apply.

1.5 Inspection on Receipt

Please inspect your order upon receipt. Any visible damage or incorrect items must be reported to us within 24 hours of receipt, with photographic evidence where possible. Failure to report within this window may limit your ability to claim a remedy.

1.6 Collection

Where collection is available, we will confirm the collection address and time window with you at the time of ordering. Please collect your order within the agreed timeframe, as we cannot be held responsible for quality deterioration in products not collected on time.

2. RETURNS, REFUNDS & EXCHANGES

We strive for exceptional quality in every product. However, in the event that something goes wrong, the following policy applies in accordance with the Consumer Protection Act 68 of 2008.

2.1 Food Products -- General Policy

Due to the perishable and food-safety-regulated nature of our products, we do not accept returns of food items unless the product is:

  • Defective -- the product does not meet our stated quality standards
  • Incorrectly supplied -- you received a different product from what you ordered
  • Damaged in transit -- the product arrived damaged in a way that affects its quality or safety

We do not accept returns or exchanges for:

  • Change of mind after the order has been dispatched
  • Products that have been consumed or partially consumed (unless the defect was identified in the

unconsumed portion)

  • Products that have been improperly stored after delivery
  • Products returned after their best-before date

2.2 Your Rights Under the Consumer Protection Act

In terms of Section 56 of the CPA, if a product is found to be defective, not of good quality, or not reasonably suitable for the purpose for which it is generally intended, you have the right within 6 months of delivery to:

  • Request a repair (where applicable)
  • Request a replacement of the product; or
  • Request a full refund

To exercise this right, please contact us within 24 hours of delivery for perishable items, or within a reasonable time of discovering a defect for non-perishable items.

2.3 How to Request a Return or Refund

  1. Contact us at orders@bell-luxuries.co.za, WhatsApp: 0764142059 within the applicable timeframe
  2. Provide your order number, a description of the issue, and photographs where possible
  3. We will assess your claim and respond within 2 Business Days
  4. If your claim is accepted, we will arrange for a replacement, credit, or refund as appropriate
  5. Where a physical return of a product is required, we will coordinate collection arrangements

2.4 Refund Processing

Approved refunds will be processed within 7 Business Days of approval. Refunds will be made via EFT to the bank account used for the original payment, or via another agreed method. We do not refund courier charges unless the return is due to our error.

2.5 Corporate & Custom Orders

For corporate and custom orders, once production has commenced, refunds are not available except in cases of defective product or failure on our part to deliver the agreed specifications. Deposit amounts are non- refundable once production has begun.

3. DISPUTE RESOLUTION

3.1 Informal Resolution

We believe in resolving disputes amicably. If you have a complaint or concern, please contact us first:

  • Email: info@bell-luxuries.co.za
  • Phone / WhatsApp: 076 414 2059
  • Response time: We will acknowledge your complaint within 2 Business Days and aim to resolve it

within 10 Business Days

3.2 Consumer Goods and Services Ombud (CGSO)

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Consumer Goods and Services Ombud (CGSO):

Website www.cgso.org.za Phone 0860 000 272 Email complaints@cgso.org.za

3.3 National Consumer Commission (NCC)

You also have the right to refer a complaint to the National Consumer Commission (NCC) in terms of the Consumer Protection Act:

Website www.thencc.gov.za Phone 012 428 7000 Email complaints@thencc.gov.za

3.4 Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved informally or through the above bodies will be submitted to the jurisdiction of the South Gauteng High Court or the Magistrate's Court having jurisdiction, depending on the value of the claim.

4. GENERAL PROVISIONS

4.1 Whole Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bell-Luxuries (Pty) Ltd in respect of the subject matter herein, and supersede all prior agreements, representations, or understandings.

4.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

4.3 No Waiver

Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision on any future occasion.

4.4 Force Majeure

We shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including but not limited to load shedding, natural disasters, civil unrest, supplier disruptions, courier failures, or government restrictions. We will notify you of such events and work to fulfil outstanding obligations as soon as practicably possible.

4.5 Language

These Terms are drafted in English. In the event of a dispute regarding interpretation, the English version shall prevail.

5. CONTACT & LEGAL SERVICE OF DOCUMENTS

All formal correspondence, complaints, and legal notices relating to these Terms must be directed to our Information Officer in writing:

Business Name Bell Luxuries Attention Astrid Adams Physical Address 14 Kilburn Street, Horizon, Roodpoort, Gauteng, South Africa Email Address orders@bell-luxuries.co.za Phone / WhatsApp 076 414 2059 / 083 677 7299

This address constitutes our chosen address for the service of legal documents (domicilium citandi et executandi) in terms of South African law.

These Terms and Conditions were prepared in accordance with the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA), and South African common law principles of contract.

END OF TERMS AND CONDITIONS

We recommend that you save or print a copy of these Terms for your records.